# Terms of Service **Last updated:** September 11, 2026 These Terms of Service ("**Terms**") are a contract between you (an individual, or the business you represent, "**you**" or "**Customer**") and **Rare X Labs Inc.**, a company incorporated in British Columbia, Canada ("**Rare**," "**we**," "**us**"). They govern your access to and use of the hosted version of Rare CRM at rarecrm.ai and any related subdomains, applications, and services (together, the "**Service**"). By creating an account, joining the waitlist, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization as well as you individually. --- ## 1. What the Service is Rare CRM is a relationship-journal tool, offered as a hosted web and mobile service by Rare X Labs Inc. The Service is evolving and may be in beta, limited-availability, or waitlist-gated release. Features, availability, and pricing may change; we'll tell you about material changes that affect you as described in [Section 14](#14-changes). ## 2. Accounts and eligibility - You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account. The Service is not directed at children, and we do not knowingly collect information from anyone under that age. - You're responsible for the accuracy of your account information and for safeguarding your login credentials. Tell us promptly at **contact@rarecrm.ai** if you suspect unauthorized access to your account. - Accounts are for individual use only. Each person who uses the Service must log in with their own credentials — don't share a login between multiple people. A plan may provision multiple individual accounts for a team, but each team member still needs their own. ## 3. Your content, and other people's **You own your journal.** Everything you write — entries, notes, files you attach, the structure of your journal — is your content ("**Your Content**"), and you retain all rights to it. We don't claim ownership over it, and we don't sell it. **You are responsible for what you store about other people.** A relationship journal, by design, contains information about people who are not the account holder and have not agreed to these Terms — your contacts, clients, colleagues, or others you write about ("**Third-Party Data**"). As between you and Rare: - You are the party responsible for having a lawful basis to collect, use, and store Third-Party Data — for example, that it's for your own personal or business purposes, collected fairly, and kept accurate — and for responding to any request from a person about data you hold about them. - Rare processes Third-Party Data only as your service provider, on your instructions, to provide the Service to you (store it, sync it, process it through the Service's AI and other features, display it back to you). We do not use it for our own purposes, and we do not sell it. See the [Privacy Policy](https://rarecrm.ai/legal/privacy) for how this works technically. - Don't use the Service to store information you don't have the right to hold, or in a way that would violate another person's legal rights (for example, sensitive personal information collected without an appropriate basis, or content that infringes someone's intellectual property or privacy rights). **License to operate the Service.** You grant Rare a limited license to host, copy, transmit, and process Your Content solely to provide, maintain, secure, and support the Service for you (including backups, sync, and any AI features). This license ends when Your Content is deleted, subject to the retention terms in the Privacy Policy. **Feedback.** If you send us feedback, suggestions, or ideas about the Service, you agree we can use them for any purpose, including to build new features, without owing you anything or crediting you. ## 4. AI features AI is the backbone of the Service. It powers the assistant, voice capture, automatic summaries, and related features throughout the product. When you use the Service: - The relevant portion of your journal, your prompt, and (for voice capture) your recorded audio are sent to the AI/transcription providers we use to operate the Service — see [Subprocessors](https://rarecrm.ai/legal/subprocessors) — to generate a response, transcript, or summary. - The Service may generate summaries and other AI output about the people in your journal — including Third-Party Data as described in [Section 3](#3-your-content-and-other-peoples) — to help you use your journal. You remain responsible for that content as set out there. - Those providers process this content under their own terms and privacy commitments to us as our subprocessors. See the [Privacy Policy](https://rarecrm.ai/legal/privacy) for how we use data more generally. - AI-generated content (summaries, drafted messages, suggestions) may be inaccurate or incomplete. You're responsible for reviewing it before relying on it or sending it to anyone. ## 5. Your data is portable You can export your journal at any time, take that export and run it entirely outside Rare, and request deletion of your account and data as described in the [Privacy Policy](https://rarecrm.ai/legal/privacy). This portability is a deliberate design commitment, not just a legal formality. ## 6. Acceptable use You agree not to use the Service to: - violate any law, or the rights of any person (including the people whose data you store); - attempt to gain unauthorized access to another tenant's data, the Service's infrastructure, or its source; - send content that is unlawful, harassing, or that you don't have the right to send; - reverse-engineer, resell, or use the hosted Service to build a competing product, except as permitted by the license terms of any components we separately make available under their own license; - introduce malware, attempt denial-of-service, or interfere with the Service's normal operation; - exceed reasonable use of shared infrastructure in a way that degrades the Service for other tenants. If you use the Service to draft, send, or (where available) automate the sending of messages or emails, you're responsible for complying with all applicable anti-spam, telemarketing, and electronic messaging laws and regulations, including obtaining any consent required from the recipient. We may suspend or terminate access for a violation of this section, with notice where practical. We may also limit, throttle, or restrict your use of AI features at any time, without notice, for any reason, including to manage cost, abuse, or capacity. ## 7. Billing Paid plans are billed through a third-party payment processor — see [Subprocessors](https://rarecrm.ai/legal/subprocessors). By subscribing, you authorize us to charge your payment method on the applicable billing cycle. - Fees are non-refundable except as required by law. - If a payment fails, we may suspend your access to the Service. If your subscription is suspended or canceled for non-payment, we'll retain your data for 30 days before deletion, giving you a window to resolve billing and restore access. - The payment processor's own terms and privacy policy govern the payment information you give it directly; we don't store your full card details. ## 8. Availability and support We aim to keep the Service available and your data durable, but we don't guarantee uninterrupted availability and don't commit to a specific uptime SLA. Planned maintenance and material outages will be communicated where practical. ## 9. Suspension and termination - You may stop using the Service and delete your account at any time. Export your data first if you want to keep a local copy — see [Section 5](#5-your-data-is-portable). - We may suspend or terminate your access for a material breach of these Terms, non-payment, legal requirement, or risk to the Service or other tenants, or for any other reason at our discretion, including suspected fraud or misuse. Where practical, we'll give notice and an opportunity to export your data first. - Sections that by their nature should survive termination (ownership, disclaimers, limitation of liability, confidentiality, governing law) survive. ## 10. Disclaimers The Service is provided "as is" and "as available." To the extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be error-free, secure, or uninterrupted, or that AI-generated output will be accurate. ## 11. Limitation of liability To the extent permitted by law: Rare's total liability arising out of or relating to the Service will not exceed the amount you paid us in the twelve months before the claim arose. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data. Nothing in these Terms limits liability that can't be limited under applicable law, including under British Columbia's *Business Practices and Consumer Protection Act* where it applies to you. No claim arising out of or relating to these Terms or the Service may be brought more than one year after the claim arose, except for claims related to non-payment or infringement of intellectual property rights. ## 12. Confidentiality Each party may receive non-public business, technical, or product information from the other ("**Confidential Information**"). Each party will use the other's Confidential Information only to perform its obligations under these Terms, protect it with the same care it uses for its own confidential information (and no less than reasonable care), and share it only with employees, contractors, or advisors who need it and are bound to confidentiality at least as protective as this. Your Content is your Confidential Information for the purposes of this section, regardless of whether you label it confidential. Confidential Information doesn't include information that is or becomes public without a breach of this section, was already known to the receiving party without an obligation of confidence, or is independently developed without use of the other party's Confidential Information. The fact that you are a customer or user of the Service is not, on its own, Confidential Information, and is instead governed by [Section 13](#13-publicity). A party may disclose Confidential Information where required by law or legal process, giving the other party notice first where legally permitted so it can seek protection. We may, in the future, introduce features that let you choose to share some of Your Content — for example, with other users or publicly. Content you affirmatively opt in to share through such a feature is shared on the terms you agree to at that time, and this section doesn't prevent that sharing. ## 13. Publicity We may name you and use your logo to identify you as a Rare CRM customer on our website and in our marketing materials. Email **contact@rarecrm.ai** to opt out at any time; we'll stop using your name and logo in new materials within 30 days and remove them from our website within the same window. ## 14. Changes We may update these Terms at any time as the Service evolves. Where practical, we'll let you know about a material change — for example, by email or an in-product notice — but we're not obligated to give advance notice before a change takes effect. The current version of these Terms is always available at this page, and continuing to use the Service after a change takes effect means you accept it. If you don't agree, you can stop using the Service and export your data as described in [Section 5](#5-your-data-is-portable). Changes to the [Privacy Policy](https://rarecrm.ai/legal/privacy) are notified as described in that document, which commits to advance notice of a material change. Changes to the [Subprocessors](https://rarecrm.ai/legal/subprocessors) list are notified as described on that page. ## 15. Governing law and disputes These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable in it, without regard to conflict-of-laws rules. You and Rare each submit to the exclusive jurisdiction of the courts located in British Columbia for any dispute arising out of or relating to these Terms or the Service. ## 16. Contact Questions about these Terms: **contact@rarecrm.ai**. --- *This document works together with the [Privacy Policy](https://rarecrm.ai/legal/privacy) and the [Subprocessors](https://rarecrm.ai/legal/subprocessors) page. Where these Terms and the Privacy Policy conflict on how personal information is handled, the Privacy Policy controls.*